17/9/12

BUSINESS ENGLISH: Qualifiers to sound more POLITE

(Si eres un hombre o mujer de negocios, necesitarás este vocabulario sencillo pero muy útil para suavizar tu tono mientras estés tratando con un cliente, y así conducir las negociaciones hasta tu terreno, siempre deberás evitar frases muy directas y cortantes: el precio es muy alto, es un problema, demasido tarde y sustituirlas por : es un poco difícil conseguirlo, tal vez sea un pequeño inconveniente... Abajo tienes más ejemplos y las frases usadas en Inglés. ¡Buen Negocio!)

If you often attend meetings and negotiations as part of your job, you will know how important it is to avoid direct disagreement.
A disagreement can occur if we make a very direct and simple statement to express what we’re thinking. Statements which are too direct can sound confrontational and as a result the person you’re negotiating with may be offended or get upset.
Look at these very direct statements:
  • The price is high.
  • It’s a problem.
  • I’ll be late.
  • There might be delays with the delivery.
  • We have to make changes.
  • It’s difficult to do.
All of the above statements are too direct for a polite negotiation. They may say what you are thinking, but they can sound impolite or aggressive and may lead to a direct disagreement.

Qualifiers will ‘soften’ a direct statement

In order to sound more diplomatic we should soften our direct statements. One way of doing this is by using qualifiers – words which we put before another word to make it sound less direct.

Here are some common ‘softening’ qualifiers in English:
  • a little
  • a bit
  • a little bit
  • slight
  • slightly
  • short
  • small
  • one or two.
Now let’s use these qualifiers in sentences:
  • The price is a little high.
  • It’s a slight problem.
  • I’ll be a little bit late.
  • There might be one or two short delays with the delivery.
  • We have to make one or two small changes.
  • It’s a bit difficult to do.

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